RETURN POLICIES
We offer exchanges within 30 days of purchase. If more than 30 days have passed, exchanges are not available.
Eligibility for Refunds and Exchanges
Signature Confirmation (if applicable)
Signature confirmation is required on all orders over $100. If your item is returned to us due to no signature, the customer will be required to pay for return shipping.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Sharps Indian Store, 118 S. 2nd Street, Ponca City, OK 74601.
Shipping
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your exchange, we require a receipt or proof of purchase.
- Only regular priced items may be exchanged, sale items cannot be exchanged.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable!
Signature Confirmation (if applicable)
Signature confirmation is required on all orders over $100. If your item is returned to us due to no signature, the customer will be required to pay for return shipping.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Sharps Indian Store, 118 S. 2nd Street, Ponca City, OK 74601.
Shipping
- Please do not send the product back to the manufacturer. It must be sent to the following Address: Sharps Indian Store, 118 S. 2nd Street, Ponca City, OK 74601.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable!
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.
SHIPPING POLICIES
Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm CST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Sharps Indian Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Sharps Indian Store is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
[If you ship outside the US, add the countries you’ll ship to with details about your process and additional fees.]
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Sharps Indian Store will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Lost or stolen packages must be reported with 50 days from the original order date. Allow up to 21 days for the investigation.
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm CST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Sharps Indian Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Sharps Indian Store is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
[If you ship outside the US, add the countries you’ll ship to with details about your process and additional fees.]
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Sharps Indian Store will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Lost or stolen packages must be reported with 50 days from the original order date. Allow up to 21 days for the investigation.
- Call 580-765-8731
- Or alert us at [email protected]